Tracking Everything in the Background: Capture Without Ceremony at HWS Law Group
An HWS attorney on capture that runs quietly behind the work, and the colleague who stepped away and missed it.
Ask Brandon Smith what has held up best about Hourglass at HWS Law Group and he goes straight to the part he never has to think about. “I still love that it’s operating in the background and tracking everything.”
It learns how the firm bills
Hourglass doesn’t arrive knowing a firm’s billing voice; it learns it, entry by entry. Watching drafts come through for HWS’s attorneys, Brandon has seen the descriptions keep sharpening as the system tunes itself to how each timekeeper writes: “some pretty good improvement in the descriptions.”
The verdict
The clearest signal might be the colleague who stepped away for a while, and found he missed having his day tracked at all. As for Brandon: “I see value in it, and I’d love to keep working with you guys.”