Time at National Scale: Cayce Lynch on Running Tyson & Mendes on Hourglass
The national managing partner of a 200-attorney firm on what leadership sees when capture is automatic.
Cayce Lynch runs Tyson & Mendes, two hundred–plus attorneys across offices nationwide, which makes her the person who sees timekeeping not as a personal habit but as a firm-wide system.
“Across every office, the work we do is the work we bill. That sounds obvious. Before Hourglass, it wasn’t true anywhere. Every firm leaks time, and the leak is invisible precisely because it never makes it onto a record.”
What leadership sees
From the managing partner’s chair, the change shows up in the aggregates: capture that doesn’t depend on who’s disciplined about their timesheet, entries that arrive guideline-clean instead of getting repaired downstream, and a billing cycle that closes on the calendar instead of chasing it.
“Attorneys didn’t come to us asking for timekeeping software. They came asking for their evenings back. This is the rare change that gave the firm both.”