Billing as an Afterthought: Keeping Time Without Thinking at Tyson & Mendes
A senior counsel on what happens when tracking time stops being a task of its own.
Ask Clark Conforti what changed about his billing and he’ll tell you it stopped being a subject.
“Once you start using Hourglass, you won’t want to stop,” he says. “Billing has become an afterthought. It’s greatly increased my ability to keep track of time and bill for everything.”
Everything, not most things
“Bill for everything” is the phrase to sit with. Every timekeeper bills for most things; the tail of the day (the six-minute calls, the quick reads, the follow-ups between meetings) has always belonged to the write-off.
With capture running alongside the work, the tail makes it onto the record with everything else. The afterthought isn’t neglect; it’s the sound of a chore that no longer needs attention.