Night and Day: Riding With Hourglass Since Day One at Tyson & Mendes
One of Hourglass’s first users on what the product has become, and how attached the firm’s attorneys are to it.
Richard Somes can say something almost no timekeeper can: he has been on Hourglass since day one, “at the infant stages,” as he puts it, and has watched every version since.
His review of the distance traveled doesn’t hedge. “What you guys have done with things, it’s like night and day. It’s great.” Asked whether it’s still getting better: “Oh my God, yeah. It’s phenomenal.” When he reaches for a comparison, he starts with cars: “you guys went from, like, a little Nissan Sentra to…” and the end of the sentence takes care of itself.
The tell is the attachment
The surest sign of what Hourglass has become at Tyson & Mendes is how the attorneys behave about it. “You’ve got to remember, we’re like junkies on this stuff,” he says. “We get cranky. We love it so much.”
That’s the standard a system of record signs up for: carry an attorney’s whole day, and the day-one users become the ones who won’t work without it.